Customer Success · Chicago, Illinois or remote · Full-time
Customer Success Manager
Help business owners get set up and feel confident in their books.
About the role
You will guide new customers through setup, answer questions with patience and make sure every business gets lasting value from Lumen Ledger.
You will be the voice of our customers inside the company, sharing what you learn so we can build better.
What you will do
- Lead onboarding calls and migrations for new customers
- Build lasting relationships with a portfolio of small and medium businesses
- Spot opportunities to help customers get more from the product
- Share customer insights with product, design and engineering
- Create clear guides and templates that help customers help themselves
What you bring
- 3 or more years in customer success, support or account management
- Comfort with accounting concepts, or the curiosity to learn them quickly
- Warm, clear and honest communication
- Organized and proactive, with a bias to follow through
- Bonus: experience as a bookkeeper or small business owner
What we offer
- Salary range published in every offer, reviewed twice a year
- Health, dental and vision coverage for you and your family
- Four weeks of paid time off plus company-wide closure between December 24 and January 1
- Home office and learning budget of $2,000 each year
- 16 weeks of paid parental leave for every parent
- Retirement plan with a 4 percent company match
Interested in this role?
Send us a note about yourself and what you would like to work on.